Top Corner Day Care Limited is committed to providing reliable and professional care services for parents and children. Since our services fall under the category of childcare and activity arrangement and do not involve the sale of traditional goods, our return policy does not apply to this service. The following refund and cancellation policy applies to purchased childcare services, appointments, and related service items.

  1. Service Cancellation Request Time

If parents or guardians need to cancel a confirmed service appointment, please notify us as early as possible.

Cancellation requests submitted 2 days or more before the service start date will be reviewed and a refund or service arrangement will be adjusted based on the specific circumstances.

Cancellation requests submitted less than 2 days before the service start date may be subject to refund eligibility due to factors such as staffing and resource availability.

Services that have already started or completed care periods are generally not eligible for refunds.

  1. Refund Review Time

Upon receiving your cancellation or refund request, we will review the request within 3 business days and inform you of the processing result via the contact information you provide.

During the review process, we may need to confirm appointment information, payment records, and related service details.

  1. Refund Arrival Time

If your refund request is approved, the refund will be processed using the original payment method.

After submission, it typically takes 3-7 business days for the refund to appear in your account. The exact arrival time may vary depending on the bank, payment institution, or payment method.

  1. Purchased Service Description

As childcare services involve staff arrangements, time reservations, and activity preparation, we will make relevant arrangements in advance once the service appointment is confirmed.

Parents or guardians should carefully read the service details, schedule, and related requirements before confirming the purchase.

  1. Handling Special Circumstances

If unforeseen circumstances (such as emergencies, service adjustments, or other special reasons) prevent us from providing services, we will communicate with the parents or guardians and negotiate subsequent arrangements based on the actual situation.